Last Updated: 16 August 2026
These Terms and Conditions govern your use of the OneFix Electrical & Plumbing Maintenance website, www.onefixepm.com, and the electrical, plumbing, maintenance, repair, and related services provided by OneFix Electrical & Plumbing Maintenance (“OneFix,” “we,” “us,” or “our”).
By using our website or engaging our services, you agree to these Terms and Conditions.
1. Our Services
OneFix provides electrical, plumbing, repair, installation, inspection, troubleshooting, and general maintenance services.
The availability of specific services depends on the location, nature of the work, availability of technicians, materials, and other practical requirements.
2. Service Requests and Quotations
Customers may contact us through our website, phone, WhatsApp, or other available communication channels.
Any quotation provided by OneFix may be based on the information available at the time of assessment. The final price may change if additional work, materials, parts, or problems are discovered after inspection.
Where applicable, additional work will be communicated to the customer before it is carried out.
3. Payment
Customers are responsible for paying the agreed service charges, including applicable labour, materials, parts, transportation, emergency service charges, or other agreed costs.
Payment terms may vary depending on the type and scope of work.
Any outstanding payment should be settled according to the payment terms communicated by OneFix.
4. Access to Property
Customers are responsible for providing reasonable and safe access to the property or work area.
If access is unavailable, restricted, unsafe, or significantly different from the information provided, additional charges or appointment changes may apply.
5. Emergency Services
Electrical and plumbing emergencies can involve unexpected risks and additional work.
Emergency or after-hours service may be subject to different charges depending on the time, location, availability, and nature of the work.
6. Materials and Replacement Parts
Where replacement parts or materials are required, OneFix may recommend suitable products based on availability and the requirements of the job.
The cost of replacement parts and materials may be charged separately unless included in an agreed quotation.
Manufacturer warranties, where applicable, are subject to the manufacturer’s own terms and conditions.
7. Workmanship
OneFix will make reasonable efforts to perform services professionally and with appropriate care.
Where a workmanship warranty is offered for a particular service, the duration and conditions of that warranty will be communicated to the customer.
A workmanship warranty may not cover damage caused by misuse, unauthorized modifications, external causes, normal wear and tear, or subsequent work performed by another party.
8. Existing Conditions
Electrical, plumbing, and building systems may contain hidden defects, deterioration, previous improper installations, or other conditions that cannot reasonably be identified before work begins.
OneFix is not responsible for pre-existing defects or damage that was not caused by our work.
Additional repairs may be recommended where existing conditions affect the safety, functionality, or completion of the requested work.
9. Customer Responsibilities
Customers agree to:
- Provide accurate information about the requested service.
- Provide reasonable access to the work area.
- Inform OneFix of known hazards or relevant conditions.
- Follow reasonable safety instructions provided by our technicians.
- Make payments according to the agreed terms.
10. Safety
Electrical and plumbing work can involve risks including electric shock, fire, water damage, flooding, structural damage, and other hazards.
OneFix may refuse or stop work if the working conditions are considered unsafe or if continuing the work could create an unreasonable risk to people or property.
11. Limitation of Liability
To the extent permitted by applicable law, OneFix will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.
Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.
12. Website Information
We make reasonable efforts to keep information on www.onefixepm.com accurate and up to date. However, website information may contain errors, omissions, or information that becomes outdated.
Website content does not constitute a guarantee that a particular service, price, product, or appointment will always be available.
13. Third-Party Links
Our website may contain links to third-party websites or services. OneFix does not control and is not responsible for the content, availability, privacy practices, or terms of third-party websites.
14. Cancellation and Rescheduling
Customers are requested to provide reasonable notice when cancelling or rescheduling an appointment.
For emergency, urgent, or specially arranged appointments, cancellation or rescheduling charges may apply where previously communicated or permitted by applicable law.
15. Intellectual Property
Unless otherwise stated, the content of www.onefixepm.com, including text, logos, graphics, images, and other materials, belongs to OneFix Electrical & Plumbing Maintenance or is used with permission.
You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission.
16. Privacy
Your use of our website and submission of personal information is also subject to our Privacy Policy.
17. Changes to These Terms
OneFix may update these Terms and Conditions from time to time. Updated terms will be posted on this website with a revised “Last Updated” date.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Malaysia.
Any disputes shall be subject to the jurisdiction of the appropriate courts of Malaysia.
19. Contact Us
For questions about these Terms and Conditions or our services, please contact:
OneFix Electrical & Plumbing Maintenance
Website: www.onefixepm.com
Email: [onefixepm@gmail.com]
Phone / WhatsApp: [+60182853170]
By using our website or engaging our services, you acknowledge that you have read and agreed to these Terms and Conditions.