OneFix Electrical & Plumbing Maintenance (“OneFix,” “we,” “us,” or “our”) operates the website www.onefixepm.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website and contact us for electrical, plumbing, maintenance, or related services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Your name
- Phone number
- WhatsApp contact details
- Email address
- Property or service address
- Details about the electrical, plumbing, or maintenance service you require
- Information you provide when submitting an enquiry or requesting a quotation
We may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and service requests
- Provide quotations and arrange appointments
- Deliver electrical, plumbing, and maintenance services
- Communicate with you about your requested services
- Improve our website and services
- Maintain website security and prevent misuse
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the services or enquiries you have requested unless permitted or required by applicable law.
3. WhatsApp and Communications
If you contact OneFix through WhatsApp, your communication may be processed through WhatsApp and its applicable privacy practices. We may use the information you provide through WhatsApp to respond to your enquiry, arrange services, provide quotations, and communicate with you.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your browsing experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell or rent your personal information.
We may share information when reasonably necessary with:
- Service personnel or contractors involved in providing your requested service
- Website, hosting, analytics, or technology providers that help us operate our website
- Professional advisers or authorities where required by law
- Other parties where you have given permission or where disclosure is legally permitted or required
We take reasonable steps to ensure that information shared with service providers is handled appropriately.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.
8. Your Privacy Rights
Depending on applicable Malaysian law, you may have rights regarding your personal information, including rights to request access to or correction of personal information held by us.
To make a privacy-related request, please contact OneFix using the contact details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
10. Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
OneFix Electrical & Plumbing Maintenance
Website: www.onefixepm.com
Email: onefixepm@gmail.com
Phone / WhatsApp:+60182853170
By using our website, you acknowledge that you have read and understood this Privacy Policy.